Water Billing

Temporary Outage – New Account Number and ID
 

The Utility Billing Department will transition to a new software system in late spring. As part of this upgrade, all Utility Accounts will require an update to their Water Account numbers. The new system will also generate a unique Customer ID for each account. Please be aware that when making payments online or through our automated system, you will need to enter the new Water Account number and Customer ID as indicated on your bill.

Customers with a registered account on our website will be able to log in using their existing credentials.

Those enrolled in autopay via checking account will not need to update their settings.

Please note that our current system will cease operations in late spring.  During this transition, customers will be unable to access our website or automated phone system for payment processing. We apologize for any inconvenience this may cause.

For additional questions or concerns regarding this upgrade, please contact customer service at (714) 593-4420.

FV City Hall hours are 7 a.m. to 5 p.m., Monday through Thursday.  

FV City Hall is closed every Friday.

** All web & automatic payments are assessed a $1.25 convenience fee. **

** If your water has been disconnected for non-payment please make your payment and then call our office at 714-593-4420 to notify our customer service representative that a payment has been made. **